Making North Platte Trout Nervous & clients happy for 22 years!
We want our clients and lodging guests to be amazed with the choice to fish & stay with Cowboy Drifters, excited by the innovation in our fishing techniques and 100% satisfied with the service and fishing experience we provide on the North Platte. Our goal is to provide you with a consistently superior fishing experience—whether at booking, pre trip planning and most certainly on the water. Our satisfaction guarantee lets you know what you can and should expect from Cowboy Drifters—and what we’re doing to hold ourselves accountable every day.
We make the following guarantees:
1. We will make it right if we didn’t the first time.
If you’re not satisfied with the overall experience we provide, we will give you a second trip at no charge. Simply let us know why you are not satisfied, and if we agree the reasons are reasonable, we ask for a second opportunity to make it right at no charge. If you’re still not satisfied, we will give you your money back.
2. We will treat you with courtesy and respect.
Our guides will display courstesy and respect to you throughout the course of a day. They will be trained and equipped to provide you a quality North Platte fly fishing experience. Our staff will be courteous and knowledgeable when you contact us and if they can’t answer a question for you, they will find the correct answer and get back to you within 24 hours.
3. We will answer your questions at your convenience during business hours.
You can contact us from 8AM to 8PM, 7 days a week regarding any service, advise or expertise we offer by calling or text messaging 307-331-2031 or emailing us at email@example.com. (*If you tried to reach us during business hours and were asked to leave a message by phone, we were likely assisting another customer. Leave us a message and we will return the call promptly. We respond to emails within 24 hours.)
4. We will continually offer the best and most informative website.
We’re working hard to bring more information about fishing the North Platte to visitors by using the full power of our guide staff and decades of North Platte fishing experience to create useful content & videos on our website.
5. We will quickly address any problem you experience.
Following a guided trip or stay at one of our cabins, if we did not satisfactorily complete services we agreed to provide, we will work with you to make it right.
6. We will schedule Guided trips at your convenience and be mindful of your time.
As a courtesy, we will call you 24 hours in advance of a guided trip you have with scheduled with us.
Every Cowboy Drifters owner, manager & guide works to meet the commitments above and to exceed your expectations. We are working very hard to serve you better and listen carefully to your feedback.